Archive for the ‘branding’ Category

Falling revenue and clubs

By Nigel Rawlins | Monday 2:58pm 30/05/2011 | No comments

Clubs with falling revenue
Falling pokies revenue hits RSL clubs hard,’ by Graeme Hammond in the Sunday Herald Sun, May 29, 2011, details the issues facing RSL club revenue: financial pressures, an ageing membership base & poor management. This was leading to closures, mergers or loans from Anzac House to assist redevelopment.

One suburban sub-branch treasurer suggested that the problem was often ‘the sheer incompetence of the local elected committees… and that unless they get people with business acumen on committees, many clubs would go to the wall.’

Another point made in the article by the RSL State President, Maj-General David McLachlan was that gaming was not the primary focus of  clubs but that it: ‘…provides us with the resources to carry out our primary role of welfare, commemoration and comradeship.’

What to do about falling revenue in the RSL clubs and other clubs?
Attracting committee members with business acumen to help improve club revenue is a good idea. But what sort of business experience would help? How long will this process take? Especially if things are in bad shape? Possibly far too long!

A couple of suggestions for clubs with falling revenue:

Do nothing
The worst thing would be to do nothing and hope that things improve. They won’t. The bluntest suggestion I can make is to close now and pay out staff entitlements while you can, or

Do something
A better alternative might be to take a good hard look at what you can do right now, aiming to halt the revenue loss, start to regain it, plan and implement growth strategies for the future, reinvigorate membership and gain greater support from the local community.

Club managers or board members are welcome to call me on 0418 541 025 or email if I can be of assistance. Another alternative is to sign up for our upcoming webinar showing what a very saavy club competitor is doing to improve their revenue. Have a look at our confidential online webinar

cheers
Nigel Rawlins
13th Beach Marketing

Make your local advertising work with less words

By Nigel Rawlins | Thursday 9:07pm 04/02/2010 | No comments

Club Newspaper Advertising How many words in an Ad?

Looking through my local free paper last week I noticed three quarter page ads for venues selling meals. Counting the words in the ads I found that Ad One had 40 words, Ad Two 56 while Ad Three had 132. This included phone numbers, any pricing and telephone numbers.

Free newspapers sell advertising space

Free newspapers live and die on their ability to sell advertising space. As a rule they are crowded with ads. Small ads are easily lost on the page. Crowded ads too. So why pay around $5-600+ to put 40 words on an ad. Why not 132?

Standing out on a crowded page

Free local newspapers are crowded with ads screaming for attention. Forty words on a quarter page ad is easier to look at due to the white space – that is, space without words. It had pictures instead. Ad two was more effective again with 56 words. With a better design and more real white space without text or images it had one third taken up with an attractive food picture. Attractive enough to draw your eye to it.

What’s makes a good Ad?

On a busy page the first rule is make it easy to be found. One way is through plenty of white space – not by cluttering up the ad with lots of words because you are trying to get value for money. Relevant, attractive images help. Also a headline appealing to your target group – Hungry? Need Money Now? Save Money Now? What’s On? Looking for delicious food and beautiful views? Cheap Meals?

The ad with 40 words was branding a restaurant in general. The 56 word ad was advertising a Valentines Day dinner at a large resort hotel. The ad with 132 words was a club trying to advertise a mixture of themes (club offerings) using seven headlines. It was mixed up and all over the place with different parts of the club competing for attention. Even if this club took out a whole page with the same amount of words the ad still would look crowded.

Club Advertising

When advertising your club it is important to keep the ad simple and focused. Think about what you are trying to advertise. Focus on one theme only and keep the ad simple with plenty of white space and a relevant headline. If you have several themes to advertise consider separate ads or alternate the ads every week. Use relevant and attractive images. Get professional marketing or advertising help to work with you on your advertising – it should more than pay for itself. Don’t leave it to your advertising rep or you’ll continue to waste money like the club described above.


Genuine customer service builds brand loyalty

By Nigel Rawlins | Tuesday 6:21pm 13/10/2009 | No comments
Customer Service

Customer Service

We all recognise good customer service. It is when the wait staff know the menu, or when they have eyes in the back of their heads and know you want their attention. It’s when they ask you if you would like another drink or keep your glass of water full. Maybe they just ask if you need something. Even better if they find out you are celebrating an occasion and do everything possible to ensure it goes right.

Poor customer service
We all know poor customer service. You are ignored.

Top 10 advertising tips for clubs

By Nigel Rawlins | Monday 9:42pm 14/09/2009 | No comments

10 Advertising Tips for Clubs

1. Targetted club advertising using household letterbox distribution gets a better response than local newspaper advertising

2. Response rates to targetted club advertising increases with the more households chosen

3. Advertising campaigns over the year work better than a one-off distribution – be in it for the long term!

4. Branding is about consistency of your communication- not just the same colors with your logo added

5. Prove your branding with attention to detail with genuine customer service, cleanliness & great food

6. Think about what your customer wants, not what you want to sell them

7. If you use local advertising – don’t clog the ad with everything that’s happening in your venue, focus on what’s important to your customer

8. Members are important – they are customers who have chosen to join your club – look after them and spend money communicating with them, give them a reason to keep coming back

9. Get a serious marketing and advertising budget & expect increased club revenue

10. If you are not getting increased revenue or getting the results you want, get help now

Nigel Rawlins
13th Beach Marketing

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